REFUND & RETURN POLICY

Last Updated: August 23, 2026

At Technoleep, customer satisfaction and product quality are important to us. We want you to feel confident when purchasing fragrances from our store.

Please review this Refund & Return Policy carefully before making a purchase.

1. 30-DAY RETURN POLICY

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product must:

  • Be unused and unopened;
  • Be in the same condition in which you received it;
  • Have the original manufacturer seal intact;
  • Be in its original packaging;
  • Include all original accessories, labels, and tags, where applicable; and
  • Be accompanied by a receipt or other proof of purchase.

For hygiene, safety, and product-integrity reasons, opened, sprayed, tested, or used fragrances cannot normally be returned unless the product arrived damaged, defective, leaking, or incorrect.

2. HOW TO REQUEST A RETURN

Before sending any product back, please contact Technoleep to request return authorization.

Email: sales@technoleep.com
Phone: 773-231-7978

Please provide:

  • Your order number;
  • Your full name;
  • The product you wish to return;
  • The reason for the return; and
  • Clear photographs if the product arrived damaged, defective, leaking, or incorrect.

After reviewing your request, our team will provide further return instructions if your return is approved.

Please do not send a product back without first receiving return authorization from Technoleep. Unauthorized returns may be refused.

3. RETURN ELIGIBILITY

For a standard return, the product must be in resalable condition.

This means that the fragrance must remain:

  • Unused;
  • Unopened;
  • Unsprayed;
  • Unaltered;
  • In its original packaging; and
  • With the original manufacturer seal intact, where applicable.

The return request must be submitted within 30 days of delivery.

Once a perfume or fragrance has been opened, sprayed, or used, we generally cannot accept it as a standard return because fragrances are personal-use products.

This restriction does not affect any rights you may have under applicable law regarding defective, damaged, or incorrectly supplied products.

4. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order as soon as it arrives.

If you receive a product that is:

  • Damaged during shipping;
  • Defective;
  • Leaking;
  • Broken;
  • Incorrect; or
  • Significantly different from the product ordered,

please contact us as soon as possible.

To help us investigate the issue, we may request photographs showing:

  • The product;
  • The product packaging;
  • The shipping box or mailer;
  • Any visible damage or leakage; and
  • The shipping label.

After reviewing the issue, Technoleep may provide an appropriate replacement, exchange, or refund, depending on the circumstances and product availability.

5. NON-RETURNABLE ITEMS

Unless required otherwise by applicable law, we generally cannot accept returns for:

  • Opened fragrances;
  • Used or sprayed perfumes;
  • Products with broken or removed manufacturer seals;
  • Products damaged after delivery due to misuse or improper handling;
  • Personalized or custom products;
  • Gift cards;
  • Clearance or final-sale merchandise where clearly identified as final sale; and
  • Products returned without required authorization.

Please contact us before returning an item if you are unsure whether it qualifies.

6. FRAGRANCE PREFERENCE

Fragrances are highly personal, and the same fragrance may smell or perform differently depending on individual skin chemistry, environment, temperature, application method, and personal preference.

A fragrance not matching your personal scent preference does not automatically mean the product is defective.

For this reason, opened or used perfumes generally cannot be returned solely because you:

  • Do not like the fragrance;
  • Expected a different scent;
  • Feel that the fragrance performs differently on your skin; or
  • Changed your mind after opening or using the product.

We encourage customers to research fragrance notes and characteristics before purchasing.

7. EXCHANGES

If you wish to exchange an eligible unopened product, please contact us first.

Exchange requests are subject to:

  • Return eligibility;
  • Product availability; and
  • Approval by Technoleep.

If the requested replacement product is unavailable, we may offer another available option or process an eligible refund.

Products are not reserved while a return or exchange is being processed unless Technoleep specifically confirms otherwise.

8. REFUNDS

Once your returned product is received, we will inspect it to confirm that it meets the return requirements.

We will notify you regarding whether your refund has been approved or declined.

If approved, the refund will normally be issued to your original payment method.

Please allow up to 10 business days after refund approval for Technoleep to process the refund.

Your bank, credit-card company, PayPal, or other payment provider may require additional time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact:

sales@technoleep.com

9. SHIPPING COSTS

Original shipping charges are generally non-refundable.

Return shipping costs may also be the responsibility of the customer for standard returns, including change-of-mind returns.

However, if the return is caused by a verified:

  • Defective product;
  • Incorrect item;
  • Product damaged during shipping; or
  • Fulfillment error by Technoleep,

Technoleep may cover reasonable return-shipping costs or provide an appropriate return method.

Any return-shipping instructions provided by Technoleep should be followed carefully.

10. RETURN SHIPPING RESPONSIBILITY

Customers should package returned products securely to prevent damage during transportation.

We recommend retaining your shipping receipt and tracking information until the return has been successfully delivered and processed.

Technoleep is not responsible for unauthorized returns or packages that are lost before being accepted or scanned by the applicable shipping carrier, except where responsibility is imposed on us by applicable law.

11. SALE AND CLEARANCE ITEMS

Products clearly marked as Final Sale may not be eligible for standard returns or exchanges.

This restriction does not eliminate rights available under applicable law if a final-sale product arrives damaged, defective, or incorrectly supplied.

Promotional or discounted products that are not specifically marked Final Sale remain subject to the applicable return conditions stated in this policy.

12. ORDER CANCELLATIONS

If you need to cancel an order, please contact us as quickly as possible.

We will make reasonable efforts to cancel the order before it enters processing or shipping.

However, once an order has been processed, packed, or shipped, cancellation may no longer be possible.

In that situation, the order may need to be handled according to our standard return process after delivery.

13. REFUSED OR UNDELIVERABLE PACKAGES

If an order is returned to Technoleep because of:

  • An incorrect or incomplete shipping address;
  • Repeated failed delivery attempts;
  • Customer refusal of the package; or
  • Another issue outside Technoleep’s reasonable control,

additional shipping charges may apply before the order can be resent.

Where an eligible refund is requested instead, applicable shipping or carrier charges may be deducted where permitted by law.

14. INTERNATIONAL RETURNS

For eligible international returns, customs duties, import taxes, brokerage fees, and similar government or carrier charges are generally non-refundable unless required otherwise by applicable law.

Customers may also be responsible for return-shipping expenses for standard international returns.

If an international order arrives damaged, defective, or incorrect, please contact us before shipping anything back so that we can determine the appropriate solution.

15. CONTACT US

If you have questions about a return, exchange, damaged product, or refund, please contact us before sending any product back.

Technoleep

Head Office & Warehouse:
104 Nettle Ln
Streamwood, IL 60107
United States

Email: sales@technoleep.com

Phone: 773-231-7978

Website: Technoleep.com

Our team will review your request and provide the appropriate next steps.

© 2026 Technoleep. All Rights Reserved.